When placing an order, please check whether your delivery address is complete and correct (country, city, street, company or house number) to avoid delivery failure due to insufficient address.
The company will not be held responsible if the package is returned due to an incorrect or incomplete delivery address. Because it is delivered overseas, once the delivery fails, the package will be processed by the post office, and the company cannot get the package back,Also we can't refund to you.
If you need to change the address, please contact the customer service email( firstname.lastname@example.org) within 24 hours.
Please forgive that the address cannot be changed after 24 hours.
Our policy lasts 15 days from the delivery date. If 15 days have gone by since the delivery of your purchase, unfortunately we cannot offer you a refund or exchange. All buyers are responsible for paying return shipping costs as outlined below.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
You will be responsible for paying for your own shipping costs for returning your item. You may request that a shipping label be created for you. If so, the cost of return shipping will be deducted from your refund. All shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.